Privacy Policy

Effective Date: January 1, 2024 | Last Updated: January 1, 2024

1. Information We Collect

96phj collects various types of information to provide, maintain, protect, and improve our services. The information we collect falls into the following categories:

1.1 Personal Identification Information

When you register for a 96phj account, we collect personal information necessary to verify your identity, comply with anti-money laundering regulations, and ensure responsible gaming practices. This information includes:

• Full legal name as it appears on government-issued identification documents
• Date of birth to verify you meet the minimum age requirement of 21 years
• Gender and nationality information
• Residential address including street, city, province, and postal code
• Valid email address for account communications and notifications
• Mobile phone number for account security and two-factor authentication
• Government-issued identification documents such as Philippine passport, driver's license, UMID, SSS ID, or PRC ID
• Selfie photographs or video verification for enhanced KYC procedures
• Proof of address documents including utility bills, bank statements, or government correspondence dated within the last three months

1.2 Financial Information

To process deposits, withdrawals, and gaming transactions, we collect financial information including:

• Payment method details such as GCash account names and numbers, Maya account information, bank account details (account number, bank name, account holder name), and cryptocurrency wallet addresses
• Transaction history including deposit amounts, dates, times, withdrawal requests, and payment confirmation numbers
• Proof of payment method ownership such as screenshots of GCash profile pages, bank account statements, or transaction receipts
• Source of funds documentation to comply with anti-money laundering obligations when required

Note that 96phj does not directly store credit card numbers or full bank account credentials. Payment processing is handled by secure third-party payment processors who maintain PCI-DSS compliance standards. We receive only transaction confirmation data and masked account identifiers.

1.3 Gaming Activity Data

We automatically collect information about your gaming activities on the 96phj platform to ensure fair play, prevent fraud, manage bonuses, and provide customer support. Gaming activity data includes:

• Login and logout timestamps, session durations, and frequency of platform access
• Games played, bet amounts, win and loss records, bonus claims, and tournament participation
• Account balance history, wagering patterns, and responsible gaming tool usage (deposit limits, session timers, self-exclusion activation)
• Customer support interactions including chat transcripts, email correspondence, and complaint resolutions
• IP addresses, device identifiers, browser types, operating systems, and mobile device information

1.4 Technical and Usage Information

96phj automatically collects technical information when you access our platform to improve user experience, troubleshoot technical issues, and enhance security. This includes:

• Internet Protocol (IP) addresses and approximate geographic locations based on IP data
• Device information such as hardware model, operating system version, unique device identifiers, and mobile network information
• Browser type and version, screen resolution, time zone settings, and language preferences
• Cookies, pixel tags, web beacons, and similar tracking technologies used to recognize your device and remember your preferences
• Referral sources, pages visited on our platform, navigation paths, click patterns, and time spent on specific pages

2. How We Use Your Information

96phj uses collected information for legitimate business purposes necessary to operate the platform, comply with legal obligations, and provide quality service. Specifically, we use your information to:

2.1 Account Management and Verification

• Create and maintain your 96phj gaming account
• Verify your identity and age to comply with Philippine gaming regulations
• Complete Know Your Customer (KYC) procedures required by anti-money laundering laws
• Authenticate your identity during login and high-value transactions
• Manage account settings, preferences, and responsible gaming controls
• Send important account notifications including deposit confirmations, withdrawal status updates, and security alerts

2.2 Transaction Processing

• Process deposits from GCash, Maya, bank transfers, cryptocurrency, and other payment methods
• Execute withdrawal requests and transfer funds to your designated payment accounts
• Verify payment method ownership and source of funds to prevent fraud
• Maintain accurate transaction records for accounting and auditing purposes
• Detect and prevent money laundering, terrorist financing, and fraudulent transactions

2.3 Gaming Services and Fair Play

• Provide access to casino games, live dealers, slots, bingo, sports betting, and other gaming products
• Calculate bet outcomes, process winnings, and update account balances
• Manage bonus offers, promotions, loyalty programs, and VIP rewards
• Monitor gaming activity to detect collusion, bonus abuse, automated betting, and other prohibited practices
• Enforce Terms & Conditions and maintain platform integrity
• Resolve disputes and investigate complaints related to game outcomes or account issues

2.4 Responsible Gaming and Player Protection

• Implement responsible gaming tools including deposit limits, session timers, reality checks, and self-exclusion features
• Monitor gaming behavior for signs of problem gambling and intervene when appropriate
• Provide access to responsible gaming resources and support services
• Comply with Philippine gaming regulations regarding player protection and harm minimization

2.5 Customer Support

• Respond to inquiries, complaints, and support requests via email, live chat, or phone
• Troubleshoot technical issues and resolve account problems
• Provide information about games, bonuses, promotions, and platform features
• Maintain records of customer interactions for quality assurance and training purposes

2.6 Marketing and Communications

• Send promotional emails about new games, bonus offers, tournaments, and special events (with your consent)
• Deliver personalized marketing messages based on your gaming preferences and activity
• Conduct surveys and gather feedback to improve our services
• Notify you of important updates, policy changes, and platform announcements

You may opt out of promotional communications at any time by clicking the unsubscribe link in emails or adjusting your communication preferences in your account settings. Transactional and account-related communications cannot be opted out as they are necessary for platform operation.

2.7 Security and Fraud Prevention

• Detect and prevent fraud, money laundering, identity theft, and unauthorized access
• Investigate suspicious activity, security incidents, and Terms & Conditions violations
• Protect the integrity of the platform and ensure fair play for all users
• Maintain audit trails and security logs for forensic analysis if necessary
• Comply with legal obligations to report suspicious transactions to relevant authorities

2.8 Legal Compliance

• Comply with the Philippine Data Privacy Act of 2012 and related regulations
• Meet anti-money laundering (AMLA), counter-terrorism financing (CTF), and Know Your Customer (KYC) requirements
• Respond to lawful requests from government authorities, law enforcement, regulators, and courts
• Maintain records as required by Philippine gaming laws and tax regulations
• Cooperate with regulatory investigations and audits

3. Information Sharing and Disclosure

96phj does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

3.1 Service Providers and Business Partners

We share information with trusted third-party service providers who perform functions on our behalf, including:

• Payment Processors: GCash, Maya, banks, cryptocurrency exchanges, and other payment partners who process deposits and withdrawals
• Gaming Software Providers: Third-party game developers and live dealer studios whose games are offered on the 96phj platform
• Identity Verification Services: KYC and AML compliance providers who verify documents and screen against sanctions lists
• Customer Support Platforms: Live chat software, ticketing systems, and communication tools used to provide customer service
• Cloud Hosting Providers: Secure data centers and cloud infrastructure providers who host our platform and store data
• Analytics and Marketing Services: Tools that help us understand user behavior, measure campaign effectiveness, and improve platform performance

All service providers are contractually obligated to protect your information, use it only for specified purposes, and maintain confidentiality. They are prohibited from using your data for their own marketing or other unauthorized purposes.

3.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement agencies, regulators, and courts when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests
• Report suspicious transactions to the Anti-Money Laundering Council (AMLC) or other authorities
• Cooperate with law enforcement investigations of fraud, money laundering, or other criminal activity
• Respond to National Privacy Commission inquiries or data protection audits
• Protect the rights, property, and safety of 96phj, our users, or the public

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or similar corporate transaction, your personal information may be transferred to the successor entity. You will be notified of any such change in ownership or control of your information.

3.4 With Your Consent

We may share your information with other third parties when you provide explicit consent or request such sharing, for example when participating in affiliate programs or third-party promotions.

4. Data Security

96phj implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL/TLS encryption. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Strict role-based access controls ensure that only authorized personnel can access personal information, and only for legitimate business purposes. All access is logged and monitored.
• Two-Factor Authentication: Optional two-factor authentication (2FA) adds an extra layer of security to your account login.
• Secure Infrastructure: Our platform is hosted in secure, SOC 2 certified data centers with physical security, redundant power, and disaster recovery capabilities.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential weaknesses.
• Employee Training: All employees receive data privacy and security training and are bound by confidentiality agreements.
• Incident Response: We maintain an incident response plan to quickly detect, contain, and remediate any security breaches.

Despite our best efforts, no method of data transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access.

5. Data Retention

96phj retains personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on data type and legal requirements:

• Active Accounts: Information is retained as long as your account remains active and for a reasonable period afterward to facilitate account reactivation if desired.
• Closed Accounts: After account closure, personal information is retained for at least five (5) years to comply with anti-money laundering regulations and to defend against legal claims.
• Transaction Records: Financial transaction data is retained for seven (7) years in accordance with Philippine accounting and tax laws.
• Gaming Records: Gaming activity logs are retained for five (5) years to comply with regulatory requirements and for dispute resolution purposes.
• Marketing Data: If you opt out of marketing communications, your email address is retained on our suppression list to honor your preference.

After applicable retention periods expire, personal information is securely deleted or anonymized so that it can no longer identify you. Some aggregated, de-identified data may be retained indefinitely for statistical and analytical purposes.

6. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you, including details about how it is used and with whom it is shared.
• Right to Rectification: You have the right to correct inaccurate or incomplete personal information. You can update most information directly through your account settings.
• Right to Erasure: You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs such as fraud prevention.
• Right to Restrict Processing: You may request that we limit how we use your information in certain circumstances, such as while a dispute is being resolved.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit it to another service provider where technically feasible.
• Right to Object: You may object to processing of your personal information for direct marketing purposes or other legitimate interests. You can opt out of marketing emails at any time.
• Right to Withdraw Consent: Where we rely on your consent to process information, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) business days as required by Philippine law. In some cases, we may need to verify your identity before fulfilling your request.

7. Cookies and Tracking Technologies

96phj uses cookies, pixel tags, web beacons, and similar tracking technologies to enhance user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information.

We use the following types of cookies:

• Essential Cookies: Required for basic platform functionality such as maintaining login sessions, remembering language preferences, and enabling secure transactions. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how visitors use our platform, which pages are visited most often, and whether error messages are displayed. This helps us improve platform performance.
• Functionality Cookies: Remember your preferences such as display settings, favorite games, and previously entered information to provide a personalized experience.
• Marketing Cookies: Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness. These cookies may be set by us or by third-party advertising partners.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect platform functionality. You can also opt out of interest-based advertising by adjusting your device settings or visiting industry opt-out pages.

8. Third-Party Links

The 96phj platform may contain links to third-party websites, applications, or services such as payment processors, social media platforms, or affiliate partners. This Privacy Policy applies only to information collected by 96phj. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

96phj is strictly for adults aged 21 years or older. We do not knowingly collect personal information from individuals under the legal gambling age. If we discover that a minor has created an account or provided personal information, we will immediately close the account, delete the information, and forfeit any funds. Parents or guardians who believe their child has provided information to 96phj should contact us immediately at [email protected].

10. International Data Transfers

96phj primarily operates within the Philippines, and personal information is stored on servers located in the Philippines or in secure data centers with appropriate data protection standards. In some cases, information may be transferred to service providers located in other countries for processing. When transferring data internationally, we ensure adequate safeguards are in place through contractual protections, standard data protection clauses, or other mechanisms approved under the Philippine Data Privacy Act.

11. Changes to This Privacy Policy

96phj reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated through email, prominent platform notices, or notifications upon login. The "Last Updated" date at the top of this policy indicates when the most recent revisions were made.

Continued use of the 96phj platform after policy changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 through the 96phj platform

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines at:

• National Privacy Commission
• 5th Floor, Philippine International Convention Center, Vicente Sotto St., Pasay City, Metro Manila, Philippines
• Email: [email protected]
• Website: www.privacy.gov.ph